Terms and Conditions
The following terms and conditions apply to you (the customer) and Atomic Bits when a transaction has occurred between the two parties; this includes, but is not limited to, the following: Purchases from https://www.AtomicBits.co.uk, transactions between you and Atomic Bits where these terms and conditions have been agreed to by both parties. You have the right to return any products that you have purchased from us within 7 days of payment for any reason but you agree to cover all costs involved in sending back the products to us. In such a case, you will be refunded the full amount.
Payment, Postage and Delivery
Payment to Atomic Bits will be carried out using the methods listed on our website. Delivery will be made using the services of Royal Mail. We strive for, but cannot guarantee, that any orders will be shipped within 48 hours (excluding weekends and bank holidays).
All discount codes are offered on a one use per customer basis up to the value / percentage advertised. Discount codes must be applied at the point of checkout, are limited to one discount code per order and can not be applied retrospectively. Atomic Bits reserves the right to withdraw discount codes without prior notice.
In the unlikely event that your parcel is lost in the mail you have the right to a full refund as long as the following conditions have been met:
You have waited at least 15 working days from the date of dispatch in the UK before contacting us (25 working days for Europe and the rest of the world).
You have not, through negligence or with intent to deceive, done anything that would make delivery of your order more difficult. Such things include, but are not limited to: Giving incorrect delivery addresses or contact details. Whilst we are more than happy to resend an item that has been returned to us with an incorrect shipping address, this will require additional postage to be paid. We cannot refund those that have been lost in the mail system for this reason.
If we have sent the wrong items to you or there are missing parts from your order please contact us and notify us of the problem. We will then send you the correct parts via First Class post or refund you, should you prefer that option. You are not required to return any incorrect items if you do not wish to. If the items have been delivered to you in an unsatisfactory condition you may return them, again if you wish. Either way we will replace or refund you for the parts.
Promotions and Submissions
We reserve the right to show printed orders for before being dispatched. We will always contact you for permission, to share your hobby progress/finished painted nameplates.
If at our request or voluntary you send certain specific submissions (e.g., pictures) without limitation of the foregoing, Atomic Bits will be entitled to unrestricted use of the submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the submissions.
Custom Name Plates
Please double check the spelling of your chosen name before placing your order. It will not always be possible to make amendments.
Please take note of the maximum character limit for your chosen plate.
Due to the personalisation element, Atomic Bits does not accept returns or refunds for name plates unless an error has been made on our part. If this is the case, please contact us and we will look in to this.
Resin Print Quality
We strive for perfection and do all we can to maintain print quality. There may be times when some fine lines appear on the name plates.
Where this is particularly noticeable, the plates will be re-printed before passing quality-control and dispatched to you. In instances when this might cause a delay, we will notify you as soon as possible and provide and estimated dispatch date.
You should not see lines on any text itself and once painted it is likely no lines will be visible at all. We would recommend using a Dremmel and fine paper (at a slow speed) to remove any lines should you require a perfectly smooth surface. If in any instance you are still unhappy with the print quality, please contact us and we will look in to this.
Atomic Bits Intellectual Property
Our intellectual property covers Images from our website (that are not listed in our disclaimer) and text from our website or correspondence between us and the customer. You are permitted to use our images and text, unmodified, for any not for profit purpose such as posting on forums and Warhammer 40k, Age of Sigmar, Necromunda and Battlefleet Gothic related fan websites, Facebook groups etc. You are not permitted to use images and text from us if you are using them to gain profit from a business in a similar field to ours, such as a competing 40k bits company. If we find that you have used our intellectual property in an unfit manner we will contact you regarding the problem and ask that the offending IP be removed from public view. If you do not comply with our request further action will be taken to remove the IP.